Terms & conditions

These terms govern the use of this website and any engagement with serbizAI OÜ for AI-based services. Please read them carefully before using our website or contacting us about services.

Last updated: June 2025

1. Scope and application

These Terms and Conditions (“Terms”) apply to:

  • Your access to and use of the serbizAI OÜ website (“the Website”); and
  • Any commercial engagement with serbizAI OÜ (“we”, “us”, “our”) for the provision of AI-based services (“Services”).

By using the Website or contacting us about Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or engage our Services.

These Terms constitute a framework applicable to website use and initial pre-contractual contact. Specific service engagements are governed by separate written contracts signed by both parties. In the event of any inconsistency between these Terms and a specific engagement contract, the engagement contract prevails.

serbizAI OÜ provides services exclusively to business clients (B2B). These Terms are not intended to govern consumer contracts as defined by Estonian consumer protection law. If you are a consumer, please contact us directly before proceeding.

2. Services

serbizAI OÜ provides AI-based services to business clients, including but not limited to:

  • AI consulting: Strategic advisory, readiness assessments, technology selection, and roadmap development for artificial intelligence adoption.
  • AI implementation: Design, development, integration, and deployment of AI systems and solutions, including data pipelines, machine learning models, and automation workflows.
  • AI support: Ongoing monitoring, maintenance, performance optimisation, and technical support for deployed AI solutions.

The specific scope, deliverables, timeline, fees, and all other material terms of any engagement are set out exclusively in a separate written service agreement executed by both parties. Nothing on this Website constitutes a binding offer to provide services or a quotation. All descriptions of services on this Website are indicative only.

We reserve the right to decline any enquiry or engagement request at our sole discretion.

3. Website use

You may use this Website for lawful purposes only. In particular, you must not:

  • Use the Website in any manner that violates applicable local, national, or international law or regulation;
  • Transmit any unsolicited or unauthorised advertising or promotional material;
  • Attempt to gain unauthorised access to any part of the Website, any server on which the Website is hosted, or any other system or database connected to the Website;
  • Use automated tools to scrape, crawl, or copy content from the Website without our prior written consent;
  • Introduce any virus, Trojan horse, worm, logic bomb, or other malicious or technologically harmful material.

We reserve the right to restrict or terminate your access to the Website at any time without notice if we believe you are in breach of these Terms or applicable law.

4. Intellectual property

All content on this Website — including but not limited to text, graphics, logos, layout, code, and design — is owned by or licensed to serbizAI OÜ and is protected by applicable copyright, trade mark, and other intellectual property laws.

You may view and print content from this Website for your own personal, non-commercial reference. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from this Website for any commercial purpose without our prior written consent.

Intellectual property rights arising from services delivered under a specific engagement are allocated as agreed in the applicable service contract. In the absence of an express agreement, intellectual property created by serbizAI OÜ in the course of providing services remains the property of serbizAI OÜ until full payment has been received for those services.

5. Limitation of liability

To the fullest extent permitted by applicable law:

  • This Website is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Website’s accuracy, completeness, or fitness for any particular purpose.
  • We shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary loss or damage arising from your use of, or inability to use, this Website or its content, even if we have been advised of the possibility of such damage.
  • In respect of services provided under a specific engagement contract, our total aggregate liability to you shall not exceed the total fees paid by you under that contract in the twelve (12) months preceding the event giving rise to the claim.
  • We shall not be liable for any loss of profit, loss of business, business interruption, loss of data, or any indirect or consequential loss of any kind arising from any engagement.

Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter that cannot be excluded or limited under applicable law, including mandatory provisions of Estonian law.

6. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict-of-law rules.

The parties irrevocably agree that the courts of Harju County (Harju Maakohus), Estonia, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation. Nothing in this clause shall limit our right to bring proceedings against you in any other court of competent jurisdiction, or to seek injunctive or other equitable relief in any court.

Where mandatory provisions of EU consumer law apply, this choice of law shall not deprive a consumer of the protection afforded by provisions of the law of the country of their habitual residence.

7. Amendments

We reserve the right to update or amend these Terms at any time. When we make changes, we will update the “Last updated” date at the top of this page. We will notify existing clients of material changes by email at least fourteen (14) days before the changes take effect.

Continued use of the Website or our Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, please cease using the Website and, if applicable, give notice to terminate any ongoing service engagement in accordance with the terms of that engagement.

8. Contact

Questions or concerns regarding these Terms should be directed to:

serbizAI OÜ
Email: info@serbizai.com
Address: Ahtri tn 12, 10151 Tallinn, Estonia

You can also find our full company registration details on the Imprint page.